KCS India

Technical Support Consultant

KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate Login

  MattsenKumar Services Private Limited is hiring Technical Support Consultant 

Work Experience

0 - 5 yrs


Junior - Executive, Assistant 

Job Function

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support




CRM/Call Centers/BPO 

Job Location


Educational Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


150000 - 300000

Key Skills

Technical Support, Customer Support, IT Helpdesk

Job Description

Candidate should be Any Graduate with 6 months to 5 years of International BPO experience in Technical Troubleshooting
Should have good experience in resolving Desktop & Networking issues.
Must have good communication skills, both written & oral
Active listening & critical thinking skills

Passion towards Quality and Performance Development
Great team player & open to learning
Must be comfortable with 24X7 shift
Job location: Gurgaon

Key Role Deliverables:

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
Write evenbetter feedback, if applicable, to enthuse performance development at an agent level and per client instructions
Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
Meet and exceed daily volume and productivity targets
Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented

Interested candidates can share their updated CV`s on devender.singh@hyperquality.com


Company Info

Outsourcing with MattsenKumar (MK) means more than `Just` competent, cost effective service delivery, it also means partnering with a fully transparent, goal oriented, winning team that constantly strives to raise the bar for its` clients-and does! With over thirteen (13) years of providing third party quality for a wide variety of Fortune 500 clients through their exclusive partnership with HyperQuality, ensuring top quality in all output is a huge part of MK`s DNA--and these quality extras are built into their support model.


MattsenKumar Services Private Limited, 34, Sector 19 Udyog Vihar, Phase IV, Gurgaon, Haryana - 122 002

Contact Number

Not Mentioned

E-mail Address



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Google     Email

Specialized Jobs

Latest Schedules     

  Java/ J2EE Professionals Jobs in Bangalore Fresher/ Entry Level Job

Walk-in Interview

  .Net Professionals Delhi/ NCR Jobs Junior/ Executive Level

Jobs of the Week

  QA/ Software Testing Jobs in Chennai Senior/ Middle Level Job

Off Campus

  PHP/ MySQL Jobs Hyderabad Jobs Managerial Level Jobs

Openings Abroad

  Tech Support Jobs Jobs in Kolkata Jobs for IT-Hardware


  Jobs in Oracle/ DBA Jobs in Mumbai Jobs for BPO/ Admin


  Jobs for Mainframe Jobs in Pune Sales/ Marketing Jobs

Refer this to Friend       


KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate Login