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Technical Support Engineer


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  SK VedaInfo Universal Technologies is hiring Technical Support Engineer 

Work Experience

3 - 5 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies



Industry


IT-Software 


Job Location


Hyderabad 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


300000 - 600000


Key Skills


Technical Support/ Customer Support/ Product Support/ Application Support



Job Description



We are hiring Technical Support Engineer for our Client in Hyderabad.

Candidate should be Any Graduate with 3 to 5 years in the area of Technical Support/ Customer Support/ Product Support/ Application Support. Must be collaborative, possess good written and verbal communication skills

Good at handling client calls and willing to participate 24/ 7 on call support.
Must have Good logical troubleshooting skills
Willing to learn new technologies.

Shift timings:
Will be a 12 hour shift alternate days (as of now)
Will be scheduled to work Day Shifts and Night Shifts every alternate month

Candidates should provide support by clearly communicating technical solutions in a user-friendly, professional manner. Candidates are mainly responsible for the smooth running of application which includes but not limited to:

Provide Level 1 client support and technical issue resolution via CRM (SalesForce) tool, phone and other electronic medium.
Interact with various internal teams like IT support functions, Development, Operations and QA to trouble shoot and resolve complex problems.
Monitor server logs and report if there is any exception.
Work with Tier2 team to analyze root cause and provide a permanent fix or workaround.


Interested candidates can share updated resumes on deepa@vedainfo.in along with below details-

Total Experience:
Relevant Experience:
Alternate contact number : Must
Are you ready for Contract to Hire position:
Current CTC:
Expected CTC:
Notice Period:
Current company name :
(If contractor payroll company name)
Highest qualification:
Current location:
Preferred locations:
Are you available for weekdays interview process immediately :
Do you have all docs for entire experience to support BGV:
 


Company Info


Vedainfo Inc is a 10 year old IT solutions company. Our passion is to transform the way business
gets done, with unique combination of world class service, strategic thinking, creativity and technological expertise. We design and build powerful and meaningful IT business systems. Onsite, Offsite and Offshore.
 



Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


deepa@vedainfo.in

 


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