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Technical Support Analyst


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  Resilinc Solutions Private Limited is hiring Technical Support Analyst 

Work Experience

2 - 5 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies



Industry


IT-Software 


Job Location


Pune 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, Application Support, Production Support



Job Description



Candidate should have Bachelors degree with 2+ years of relevant experience in a Product/ software support role. Ability to write SQL queries to extract data is a requirement. Proficient in all MS Office applications. Highly self-motivated and directed. Must be comfortable working in US work hours.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Exceptional written and oral communication skills. Strong documentation skills.
Strong attention to detail with proven analytical and problem-solving abilities.
Keen learner with ability to absorb and retain information quickly.

Job Responsibilities:

Handle all requests coming into the Technical Support team through email, phone and tickets.
Record, track, and document the technical support request problem-solving process, including all successful and unsuccessful decisions made, query used and actions taken, through to the final resolution.
Be thorough & detail oriented in the analysis & evaluation of a request, methodical and be able to think of alternative routes to problem solving, so as to expedite problem resolution.


Send resume and inquiries to indiajobs@resilinc.com
 


Company Info


Resilinc is the industry-leading provider of Supply Chain Risk Management (SCRM) solutions for the extended supply chain. Resilinc`s solutions deliver supply chain visibility, sophisticated risk analytics and robust strategies to mitigate the risk of supply chain disruptions. Our unique and innovative SaaS technology products deliver the leading end-to-end solution that addresses the fundamental problem of improving supply chain visibility through multiple tiers and fosters collaboration between ecosystem partners. Our information and analytics platform enables customers to proactively monitor their supply chain for critical exposures to global regions and work collaboratively with suppliers on risk mitigation and crisis response.
 



Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


indiajobs@resilinc.com

 


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