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Technical Support Consultant


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  Wipro BPS (Division of Wipro Limited) is hiring Technical Support Consultant 

Work Experience

0 - 4 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


40 


Industry


CRM/Call Centers/BPO 


Job Location


Mumbai 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, Voice Process, IT Helpdesk



Job Description



Urgent opportunity for Leading MNC (Location CBD Belapur)

Eligibility Criteria :

Any fresher GRADUATE are Hireable with Excellent Communication Skills
Comfortable working in Rotational Shifts ( Including Night Shift )
Immediate Joining is required
FRESHERS WELCOME

Working Hours : 24/7 (Rotational & Night Shift)
Position Based Out of : Navi Mumbai

Transport Boundary Limit or Ready to Relocate :
Central Line - Sion to Kalyan
Harbour Line - Kurla to Panvel
WESTERN LINE NOT HIREABLE

Job Responsibility:

Responsible for the following schedules/ resolving customer cases and abide by the prescribed norms. Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/ utilities and products.

Maintain the highest level of soft-skills and telephone etiquettes.
Handle cases/ schedules and escalations appropriately.
Share the technical expertise, soft-skills and telephone etiquettes with the team.

He/ She is supposed to maintain 100 % quality in terms of documenting the cases with the required information (complete and detailed documentation of the resolution and the root cause)

Job Specifications :

SharePoint : Active Directory, DNS, Global Catalogue, Exchange Server , Office 365, Cloud Computing, Windows Server, SQL, IIS

Exchange : Active Directory, DNS Server, DHCP Server, Exchange, Windows Server Administration
CRM : Active Directory, DNS Server, DHCP Server, SQL, IIS, Dynamic CRM
SFB : Active Directory, DNS Server, DHCP Server, client/server technology, cloud computing
MCP / MCSE/MCSA Certifications preferred


For further query please call 8902400088 or share your resume tridha.mukherjee@wipro.com
or Directly walkin to

Wipro BPS,
Bldg No.7, 3rd Floor, Above CBD Belapur Railway Station Complex,
CBD Belapur, Navi Mumbai

Documents to be carried for the interview :

2 Updated resume (Refer - Tridha LPT-KOLKATA on top of your resume)
2 Photo identity proof (Original + Photocopy)
2 Passport photographs.
 


Company Info


Wipro s Business Process Services (BPS) is leading the industry s game-changing march towards Next Generation BPS by rapidly scaling our capabilities to build a world-class organization. Our culture of excellence is deeply focused on creating business value and measurable outcomes for clients.
 



Address


Wipro BPS, Bldg No.7, 3rd Floor, Above CBD Belapur Railway Station Complex, CBD Belapur, Navi Mumbai


Contact Number


8902400088


E-mail Address


tridha.mukherjee@wipro.com

 


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