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Technical Support Associate


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  IBM India Private Limited is hiring Technical Support Associate 

Work Experience

0 - 2 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Hyderabad 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, International Voice Process, Troubleshooting



Job Description



We are seeking Technical Support Associates and are keen to invite you to join us at IBM for a professional discussion. You will come with (0-4 Year) experience. Must have good technical skills and Fluency in English.

Education Criteria:
Any Graduates 2016, 2017 & 2018
(Only those who have completed the exams and are awaiting results with no previous backlogs)

Shift Timings:
Shifts will be 24x7 in nature and can vary depending on geographies supported
In this role you will be: (Technical Support Associate)

Involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across NA, EMEA & AP
Handling inbound calls / emails / chats resolving technical issues for end users
Proficient in Connectivity troubleshooting, TCP/ IP, Dial-up, Token Ring, Ethernet, LAN/ WAN
Proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Ability to identify basic hardware parts and awareness of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc.


Interview Details-
Date - 25th to 29-June 2018
Time: - 11 AM to 2 PM

Venue Details: IBM India Private Limited
Building No. 3, Mind Space, Rajeha IT Park
Hyderabad

Contact Person: -Padmaja/ Praveen

Documents to carry with you:

Soft copies of the below documents on a USB drive
(ensure education docs scanned have all borders visible).

1. Current company`s offer or appraisal letter (whichever is the latest)
2. Experience Letters from two most recent employers.
3. Last three months pay slips (with passwords, if any)
4. Updated Resume
5. A Govt. ID proof
6. Copy of your highest education mark sheets (All years/ semesters)
7. Copy of your highest education (Degree Certificate / Convocation Certificate).
 


Company Info


IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
 



Address


IBM India Private Limited, Building No. 3, Mind Space, Rajeha IT Park Hyderabad


Contact Number


Not Mentioned


Interview Dates


28, 29/ Jun/ 2018


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!


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