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Technical Support - Voice Process


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  Knoah Solutions Private Limited is hiring Technical Support - Voice Process 

Work Experience

0 - 5 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Technical Support


Vacancies


10 


Industry


CRM/Call Centers/BPO 


Job Location


Noida 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, Voice Process, Troubleshooting



Job Description



Candidate should be Any Graduate with excellent verbal communication skills
Must have good knowledge on Operating Systems (Windows & MAC)
Flexible to work in 24/7 shifts
Age Limit - Up to 30 Years

Job Responsibilities:

Effectively address customer queries by understanding challenges faced by the customer
Ensure you meet set process for addressing customer queries
Understand customer expectation clearly through effective probing
Document reasons for customer dissatisfaction for all the queries and the challenges faced
Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis

Set high level of performance standards for the given process/account
Ensure you understand expected performance standards and metrics to be achieved for a given process/ account
Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
Follow the learning management process to remain current and updated on required skills and knowledge required for the position.


WALK-IN TO KNOAH SOLUTIONS WITH AN UPDATED RESUME, ID PROOF & COPY OF THIS JOB POSTING, FROM JUNE 18, 2018 TO JULY 13, 2018

(EXCEPT SATURDAYS & SUNDAYS)
BETWEEN 4:00 PM 6:00 PM.

 


Company Info


Knoah Solutions is a leading global Business Process Outsourcing and Contact Center Solutions provides Multi Channel Customer Engagement solutions.
 



Address


Knoah Solutions Private Limited, 4th Floor Maximus Towers 2A Raheja Mindspace IT Park Hitech City, Hyderabad


Contact Number


9121293331


Interview Dates


18, 19, 20, 21, 22, 25, 26, 27, 28, 29/ Jun/ 2018


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!


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