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Technical Support Executive


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  Resbird Technlogies (Amadeus India) is hiring Technical Support Executive 

Work Experience

1 - 4 yrs

Level

Junior - Executive, Assistant 




Job Function


IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Network Administration, Switching/Router, Troubleshooting


Vacancies



Industry


IT-Hardware/Networking 


Job Location


Delhi 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


200000 - 300000


Key Skills


Database, eCommerce, ERP, Testing QA



Job Description



Candidate should be Any Graduate with 1 to 4 years experience in Technical Support, Networking/ Modem/ Lan/ Rrouter/ Printers, Installation, Network maintenance, Desktop Support/ Troubleshooting.

The incumbent would be responsible to:

Responsible for providing Technical Support to all users (Internal/ External).
The Executive - Technical support has to ensure user should not get any Technical problems and if they face Technical problem then Executive - Technical support has to close in minimum timeframe. Responsible for all type of S/W, H/W and Networking Installation.

Receiving complains of Technical problems from all users (Subscribers/ BD team/ Other departments) through phone/email/personally, On receiving Technical complain Executive - Technical support has to respond immediately over the phone or via remote tools to solve their related Technical problems and if not solved then have to do visit call to solve the problem within set timeframe.

If the problem is related to third party (ISP/Vendor) then Engineer has to log complain to concern (ISP/ Vendor) and has to follow up as per escalation matrix. Maintain set objective levels of solving calls. Has to done Selling Platform migrations, Mass Products deployments, Scripts Installations.


Interview Date:
18th June - 20th June , 9 AM onwards

Venue:
AMADEUS INDIA, Plot No. 7, Local Shopping Center
Sector- C, Pocket 6 and 7, Vasant Kunj,
New Delhi, Delhi - 110 070

 


Company Info


With over 45+ years of experience in India, Bird Group is amongst the largest and most diversified entities within the industry. ResBird Technologies Pvt Ltd, one of the verticals of Bird Group, is providing a global platform to the Indian travel industry by enabling software access to state of the art travel automation technology. A specialist in the domain, ResBird offers a range of software solutions and products that facilitate operations of travel agencies (both online and offline).

ResBird is a technology driven business initiative that offers IT solutions to virtually all players in the travel industry. ResBird incorporates industry best practices and provides a well-balanced solution that matches the industry`s requirement. Constant collaboration and consultation with forward thinking has allowed ResBird to incorporate the latest trends in the industry.
 



Address


AMADEUS INDIA, Plot No. 7, Local Shopping Center, Sector- C, Pocket 6 and 7, Vasant Kunj, New Delhi, Delhi - 110 070


Contact Number


011-30613315


Interview Dates


18, 19, 20/ Jun/ 2018


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!


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