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Technical Support / Freshers


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   Dell International Services India Pvt. Limited is hiring Technical Support / Freshers 

Work Experience

0 - 1 yrs

Level

Fresher 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Gurgaon 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, IT Helpdesk, Customer Support



Job Description



Requirements:

Graduate Fresher can apply (Except MCA/ M.Tech)
Undergraduate with 1 year of International Call Center Voice experience
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills & thorough telephone functional skills
Ability to handle stressful situations.
Ability to deal professionally with irate customers.

Preferences:

Good Knowledge of PC Hardware/ Software for desktop & portable systems
Any relevant Certification/ Technical Qualification

Role & Responsibilities:

Responsible for providing telephone/ email/ chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software. Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Responsible for OOW, Total solutions, YTT and In warranty extension sales.

Performs work in accordance to standardized policies and procedures. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Ensure proper escalation procedures are followed.

Responsible for customer satisfaction through effective handling of customer problems. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.


Interview Dates: 18th & 19th June 2018
Timings : 12pm - 3pm

Venue: Dell International Services India Pvt. Limited
Vipul tech Square, Opp Central Park, Sector Road,
Sector-43, Gurgaon - 122 002

Please carry a Govt ID proof
 


Company Info


Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we`re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
 



Address


Dell International Services India Pvt. Limited, Vipul tech Square, Opp Central Park, Sector Road, Sector-43, Gurgaon - 122 002


Contact Number


Not Mentioned


Interview Dates


18, 19/ Jun/ 2018


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!


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