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Technical Support Associate


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  ZenPower Technologies LLP is hiring Technical Support Associate 

Work Experience

1 - 4 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


10 


Industry


IT-Software 


Job Location


Bangalore 


Educational Qualification


M.Tech, MCA/PGDCA, MCM/MCS, M.Sc, MBA/PGDM, Others, Diploma


Salary


150000 - 350000


Key Skills


Technical Support, International Voice Process



Job Description



Qualification: Any Graduate/ UG with International voice experience
Experience: (6 Months to 3 Yearsfor L1/ L2)
Must have very good communication skills
Should be ready for 24*7 shift

Roles & Responsibilities -

Provide hardware / software / network problem diagnosis / resolution via telephone global calls /email/chat for customers end users

Provide level 1 remote desktop support and perform other activities based on SOPs
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution
Route problems to internal 2nd and 3rd level IT support staff.
Troubleshoot client software and basic network connectivity problems

Rounds of Interview: Online test , HR ,Operations

Salary & Benefits

Best in the industry pay
Performance based incentives
Incredible growth opportunities from internal IJPs
Free unlimited meals

Free transportation (both ways) for maximum ease
Provide Escort service for women taking Company cab post 8pm
Housing & conveyance allowance


Interview: Monday-Friday at 2pm call roby @ 7406232123
or share your profile to roby.chery@teamblr.com

Venue Details:
ZenPower Technologies LLP,
92/1B, Electronic City Phase1
Bangalore

Landmark: Ramkrishna Hospital
 


Company Info


ZenPower delivers world class customer service to our clients with over 15 years of experience in Customer Service and Sales. We continually surpass Client`s expectations of quality and demand the best from our team. Our Clients are leaders in cutting-edge, high-tech growth industries. We specialize in meeting the needs of growing, young, exciting partners and their customers from across the world. We believe in results; whether that s enhancing customer service, up-selling, faster innovation or new market expansion. We provide game changing results for over a million customers worldwide by combining our industry experience with cutting-edge technologies.
 



Address


ZenPower Technologies LLP, 92/1B, Electronic City Phase1 Bangalore


Contact Number


7406232123


E-mail Address


roby.chery@teamblr.com

 


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