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Technical Support Associate


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  Tech Mahindra Limited is hiring Technical Support Associate 

Work Experience

0 - 6 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Hyderabad 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


100000 - 400000


Key Skills


Technical Support, International Voice/ Non Voice Process



Job Description



Tech Mahindra Limited, is hiring for Technical Support Associates (International Voice/ Non Voice Process)

Any Graduate with 6 months of technical support and 1 year of customer support experience is eligible. Must have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. Should be quick learner and self-motivated.

Candidate should be aware of basic technical knowledge in LAN, WAN and handling basic Internet issues. Troubleshooting of technical related issues and ensure to resolve the issues or queries over the call. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

Core Competencies-
Pleasant, professional and courteous personality.
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have positive attitude.
Strong analytical & Interpersonal skills

Should be flexible to work in 24*7 environments (US Shift),
Must be comfortable to work in night shifts
Transport facility available (Pick & Drop)

Work Experience: 1 to 6 years
Location: Hyderabad (Hi-Tech City office)
Notice Period: Preferably Immediate


Interested candidates can send their resume to SK00547260@techmahindra.com
Or contact Surabhi - 7093432029
 


Company Info


Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise . We are a USD 4.7 billion company with 115,200+ professionals across 90 countries, helping over 903 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).
We are part of the USD 19 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.
 



Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


SK00547260@techmahindra.com

 


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