KCS India

Associate - Technical Support


KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate Login


  Tech Mahindra Limited is hiring Associate - Technical Support 

Work Experience

2 - 4 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


10 


Industry


CRM/Call Centers/BPO 


Job Location


Pune 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, Voice Process, Service Desk, Incident Management, ITIL Framework



Job Description



Candidate should be Any Graduate with 2 to 4 years of experience in Technical Support, Voice Process, Service Desk, Incident Management, ITIL Framework. Must have excellent communication skills

Key Responsibilities:

Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
Call ownership, drive to resolution and communication with customer.
Follow-up/ update ticket for every call to ensure timely closure.

Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
Proactive monitoring & Perform documented Escalation process.

Troubleshooting on Password Reset tools and Remote Control tools
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Printers & MFDs


Interview Date: 26th May 2018,
Timings: 11 AM onwards

Interview Venue:
Tech Mahindra Limited,
Phase 3, Hinjewadi, Pune - 57


Interested candidates please share your CV`s on sa00546961@techmahindra.com
 


Company Info


Tech Mahindra represents the new connected world, offering innovative and customer-centric services and solutions integrating technology with business.
 



Address


Tech Mahindra Limited, Phase 3, Hinjewadi, Pune - 57


Contact Number


Not Mentioned


Interview Dates


26/ May/ 2018


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!


Share this opening with your friends on      Facebook     LinkedIn     Twitter     Google     Email



Specialized Jobs

Latest Schedules     

               
  Java/ J2EE Professionals Jobs in Bangalore Fresher/ Entry Level Job

Walk-in Interview

  .Net Professionals Delhi/ NCR Jobs Junior/ Executive Level

Jobs of the Week

  QA/ Software Testing Jobs in Chennai Senior/ Middle Level Job

Off Campus

  PHP/ MySQL Jobs Hyderabad Jobs Managerial Level Jobs

Openings Abroad

  Tech Support Jobs Jobs in Kolkata Jobs for IT-Hardware

      

  Jobs in Oracle/ DBA Jobs in Mumbai Jobs for BPO/ Admin

           

  Jobs for Mainframe Jobs in Pune Sales/ Marketing Jobs

Refer this to Friend       

               




KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate Login