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Technical Support / Service Desk


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  Microland Limited is hiring Technical Support / Service Desk  

Work Experience

0 - 3 yrs

Level

Junior - Executive, Assistant 




Job Function


IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Network Administration, Troubleshooting


Vacancies


10 


Industry


IT-Hardware/Networking 


Job Location


Gurgaon 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Helpdesk, Technical Support, Desktop Support, IT Service Desk



Job Description



Urgent opening for Technical Service Desk/ Desktop Support Engineers
Job Location - Gurgaon/ Noida
Experience - 6 months to 3 years

Eligblity Criteria:

Candidate should be a Graduate i.e-10+2+3 or 10+3+3 from Affiliated University.
Should have all the set of documents for the company worked-Offer letter, salary slip, Experience letter.
Must have excellent communication skills and willing to work in shifts.

Should be open to work in 24*7 shifts environments
Single Point Of Contact (SPOC) assistance for End User Support
To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal

Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
Monitor the service desk tool for open and pending incidents
Own the incident and provide end to end resolution for the ticket
Log Tickets in the call-logging tool on behalf of users


Interested candidates can come for F2F on below the mentioned venue:
Interview Date: 13th January, 2018
Timings: 9 AM onwards

Venue: Microland Limited
Ground Floor, No. 6 & 7, Palm Court,
Sector 14,, Gurgaon - 122 001
Near: Maharana Pratap Chowk, GURGAON


Interested candidates can reach on Phone:+91 124 6754023
 


Company Info


Microland is India`s first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.

Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services; Microsoft`s Best Indian Infrastructure Partner for the eighth consecutive year; Major Contender in IT Infrastructure Services & Emerging Player in Cloud Infrastructure Services by Everest Group; one of the leading Service Providers in Remote Network & Voice Infrastructure Management Services by Gartner; ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing.
 



Address


Microland Limited, Ground Floor, No. 6 & 7, Palm Court, Sector 14,, Gurgaon - 122 001. Near: Maharana Pratap Chowk, GURGAON


Contact Number


+91 124 6754023


Interview Dates


13/ Jan/ 2018


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!


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