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Technical Support Consultant


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  MattsenKumar Services Private Limited is hiring Technical Support Consultant 

Work Experience

0 - 5 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


12 


Industry


CRM/Call Centers/BPO 


Job Location


Gurgaon 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


150000 - 300000


Key Skills


Technical Support, Customer Support, IT Helpdesk



Job Description



Candidate should be Any Graduate with 6 months to 5 years of International BPO experience in Technical Troubleshooting
Should have good experience in resolving Desktop & Networking issues.
Must have good communication skills, both written & oral
Active listening & critical thinking skills

Passion towards Quality and Performance Development
Great team player & open to learning
Must be comfortable with 24X7 shift
Job location: Gurgaon

Key Role Deliverables:

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
Write evenbetter feedback, if applicable, to enthuse performance development at an agent level and per client instructions
Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
Meet and exceed daily volume and productivity targets
Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented


Interested candidates can share their updated CV`s on devender.singh@hyperquality.com

 


Company Info


Outsourcing with MattsenKumar (MK) means more than `Just` competent, cost effective service delivery, it also means partnering with a fully transparent, goal oriented, winning team that constantly strives to raise the bar for its` clients-and does! With over thirteen (13) years of providing third party quality for a wide variety of Fortune 500 clients through their exclusive partnership with HyperQuality, ensuring top quality in all output is a huge part of MK`s DNA--and these quality extras are built into their support model.
 



Address


MattsenKumar Services Private Limited, 34, Sector 19 Udyog Vihar, Phase IV, Gurgaon, Haryana - 122 002


Contact Number


Not Mentioned


E-mail Address


devender.singh@hyperquality.com

 


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