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Technical Support/ Service Desk Executive


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  HCL Technologies Ltd. is hiring Technical Support/ Service Desk Executive 

Work Experience

1 - 3 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Technical Support


Vacancies


Not Specified 


Industry


IT-Hardware/Networking 


Job Location


Noida 


Educational Qualification


BCA/BCS, B.E./B.Tech, M.Sc, MCA/PGDCA, MCM/MCS, Others


Salary


Not Specified


Key Skills


Technical Helpdesk, Technical Support, IT Helpdesk



Job Description



Candidate will be responsible to provide 100 % voice suppor t to the clients and provide technical resolution. Incumbent should open for 24X7 operations.

Responsibilities:-

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer`s end users
Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention`s.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets
 


Company Info


HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

The 3 decade old enterprise, founded in 1976, is one of India`s original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors. HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)
 


Address


HCL COMNET LTD, A-37, Sec-16, Noida Landmark- Behind Mc Donalds Sec-16 Noida. Contact Person: Ishita/ Namrata


Contact Number


Not Mentioned


Interview Dates


21, 22/ Dec/ 2012


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!



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