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IT Service Desk/ Technical Support


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  HCL Technologies Ltd. is hiring IT Service Desk/ Technical Support 

Work Experience

1 - 4 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


IT-Software 


Job Location


Noida 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


100000 - 400000


Key Skills


Technical Support, IT Service Desk, Desktop Support, Networking, Remote Desktop



Job Description



We have the opening for Service Desk - L1 (Technical Support) Engineer
Candidates should have good knowledge in System Troubleshooting

Provide Hardware/ Software/ Network problem diagnosis/ Resolution via Telephone/ Email/ Chat for customers end users
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products
Route problems to internal 2nd and 3rd level IT support staff
Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention`s.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists


Note: International Voice/ Semi-Voice experience
 


Company Info


HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India`s original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL`s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India.
 



Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


mentavenkata.s@hcl.com

 


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