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Technical Technical Support (L1)


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  Redcentric Solutions Private Limited is hiring Technical Technical Support (L1) 

Work Experience

1 - 2 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies



Industry


CRM/Call Centers/BPO 


Job Location


Hyderabad 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


300000 - 400000


Key Skills


Technical Support, Service Desk, Networking / Troubleshooting, Desktop Support



Job Description



Candidate should be Any Graduate with 1 to 2 years of experience of working for Voice based Technical Support in an IT Service provider / outsourcing project environment. Must possess outstanding verbal and written communication skills. Ability to work under pressure and to Service Level Agreements in a fast-paced environment

Knowledge / hands-on preferably for Desktop Support, Windows Active Directory, Citrix, Network & Hardware
Certification/Trained on any of these - MCSA, MCSE or MCITP preferred.

Commitment / flexibility (late night and weekend work is quite often required due to nature of the business)
Strong Customer Service attitude; builds lasting client relationships, strives for efficiency and effectiveness
Adaptable to fast paced environment and grasp concepts quickly.
Adaptable to multitasking environment, process oriented.


Principal Duties and Responsibilities:

Troubleshoot & coordinate with L2 & L3 teams to resolve issues relating to Operating System, Citrix environment, Exchange, Active Directory, Backup solutions and other technical issues relating to network infrastructure and desktop & Mobile phones.
Will have to work in 24x7 rotational shifts.

Providing L1 infrastructure support for users Remotely.
Resolve technical issues in a service desk environment, relating to Operating systems,
Cloud applications, Network, Printers, and other Business specific applications.


Interview Date: 22nd - 24th November 2017
Time: 3 PM onwards

Venue:
Redcentric Solutions Private Limited
Manjeera Trinity Corporate, 606-611, 6th Floor,
JNTU - Hitech City Road, Kukatpally, Hyderabad - 72
 


Company Info


Redcentric Solutions is an offshore support centre of Redcentric PLC - United Kingdom (http://www.redcentricplc.com/). We are a leading managed services provider delivering innovative technology to businesses to improve productivity and efficiency in the UK. The foundation of Redcentric`s continued success is its staff, and therefore we recruit and develop people who want to progress within our fast-moving environment

Redcentric owns and operates five world class secure data centres with an estate in excess of 1200 racks, in addition to significant national MPLS network assets over which critical IT data and voice services are delivered. Redcentric also operates its own fibre Metropolitan Area Networks. This infrastructure collectively provides coverage to over 99% of the UK.
 


Address


Redcentric Solutions Private Limited, Manjeera Trinity Corporate, 606-611, 6th Floor, JNTU - Hitech City Road, Kukatpally, Hyderabad - 72


Contact Number


Not Mentioned


Interview Dates


22, 23, 24/ Nov/ 2017


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!



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