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Technical Support Associate


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  Sutherland Global Services Pvt Limited is hiring Technical Support Associate 

Work Experience

1 - 3 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


25 


Industry


CRM/Call Centers/BPO 


Job Location


Chennai 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma


Salary


200000 - 350000


Key Skills


Customer Service, International BPO, Customer Support, Technical Support



Job Description



Requirements :

Any Graduate/ 10+2+3 Certificate Holder (Fresher)
Any Graduate / Under Graduate holding minimum of 6 months of International BPO experience (Tenured)
Willing to work US shifts (Rotational)

Excellent oral and written communication skills (English)
Keyboarding Skill (WPM - 25 to 30) Accuracy (85%)
Must be able to join immediately- work location would be in Chennai- Velachery
Prior experience with an international BPO Technical Voice is mandatory.

Communication Skills:

Must be able to join immediately as the requirement is urgent
Should be willing to work night shifts (Rotational)
Free cab facility with pick up and drop for all night shifts (within transportation boundary)
Job Location: Cochin

Job Responsibility :

Responsible for answering customer calls regarding technical issues and abide by the prescribed norms
Removal of virus, Installation of windows & MAC, Configuration of computer peripherals
Candidate with a flair for computer troubleshooting and an aptitude for Customer Support
Operating Systems; Windows 9x, 2K, XP
Basic Hardware & Networking knowledge

Walk in if your interested mention HR Ram on your Resume

Sutherland Global Services
Velachery main road, Near Vijayanagaram Bus Stand,
Opp to prasanth Hospital

Ram
Sutherland Global Services
Talent Acquisition Team
Mob:9884677157/7358311381
 


Company Info


Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer life cycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Head quartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the Australia, United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China.
 


Address


Sutherland Global Services, Unit No 701, Building No -147th Floor, Mind Space - Airoli, Thane Belapur Road, Navi Mumbai - 400708


Contact Number


Not Mentioned


E-mail Address


ramachandran.balakrishnan@sutherlandglobal.com

 



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