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Technical Support Executive


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  Broadway Infotech Private Limited is hiring Technical Support Executive 

Work Experience

1 - 4 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies



Industry


CRM/Call Centers/BPO 


Job Location


Noida 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


100000 - 500000


Key Skills


Technical Support, Troubleshooting, Remote Desktop



Job Description



Broadway Infotech is looking for a dynamic, smart individual who has good written and verbal communication skills and is willing to work in Australian shift hours. Work involves communicating with customers and providing in house- support for issues related hardware, software, systems, networks, printers and scanners.

Skills Required

Should have excellent verbal and written communication skills
Good technical and analytical skills.
Possess a strong attention to detail and a high level of professionalism.
Strong computer literacy with ability to grasp in-house programs.

A can-do attitude and exceptional customer focus.
Time management and Multi-Tasking skills.
Should be a good team player.
Excellent relationship building skills and flair for customer service.

Responsibilities:

Providing Voice Technical support to customers.
Taking up inbound calls.
Calls involved in identifying the problem and troubleshooting.
Supporting Software related issues.
Providing call-back support to customers on their need.
Taking remote desktop for customers to identify and troubleshoot.
Providing consultations for customers
 


Company Info


Broadway Infotech is a leading Website Design and Development company located in Sydney, Australia. Established in 2005 by 5 experts, with a vision to grow and excel we have now grown to a team of 50+ IT Professionals. We specialise in diverse online services including Website Design & Development, E-Commerce Solutions, Web Hosting and Digital Marketing solutions. We strive to develop tailored solutions by seamlessly integrating your brand with our design and technology. With our proven methodology, we deliver reliable and robust solutions in-house. We boast of a team of highly skilled professional who have cross- industry experience delivering front-line solutions.
 


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E-mail Address


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