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Technical Support - Voice Process


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  CONVERGYS India Services Pvt Limited is hiring Technical Support - Voice Process 

Work Experience

0 - 1 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Bangalore 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma


Salary


Not Specified


Key Skills


Technical Support, Documentation, Voice Process, Data Recovery, Logical progression



Job Description



Eligibility Criteria:

Graduates/ Under Graduates with min 9 months of ICC experience with good technical knowledge
BCA/ B.Sc/ BE fresher with good technical and communication skills can also apply

Nature of Business:

Full Time and technical support voice program, troubleshooting of software and applications
Demonstrated ability to identify and resolve data-related QuickBooks issues
Narrow down issue to a specific data file
Narrow down issue to a data problem

Eliminating alternatives: Logical progression of process of elimination
Ability to follow Knowledge Base articles correcting basic data related issues
Appropriately using Verify/ Rebuild
Ability to diffuse distressed customers

Empathy, Ownership of Case/ Request and desire to completely resolve
Spoken and written communication skills
Documentation, Product knowledge, Data Recovery Skills
Data Base structural knowledge

Please Walk-in with your resume on below address:

Convergys India Service Private Limited
DivyaSree Towers, #55 Bannerghatta Main Road,
BTM Layout 1st Stage, Bangalore - 560 029

Walk-in Date: Monday-Saturday till 12th December 2016
Walk-in Timing: 12 noon - 5 pm


Contact Person: Shaiza or Ashwin (9916171654/9739931212
Please call only b/w 11am-8pm).
 


Company Info


Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment.

Serves 26 of Fortune`s `Top 50` companies globally o Has been awarded Fortune`s Most Admired Company for 9 consecutive years o Has 70,000+ employees across 69 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence. Convergys has over 10000 team members servicing marquee clients from North America, Australia & UK. It houses a team of `Rocking` talent who work out of 6 locations - 3 in Gurgaon, and in Pune, Mumbai & Bangalore.
 


Address


Convergys India Service Private Limited, DivyaSree Towers, #55 Bannerghatta Main Road, BTM Layout 1st Stage, Bangalore - 560 029


Contact Number


Not Mentioned


Interview Dates


2, 3, 5, 6, 7, 8, 9, 10/ Dec/ 2016


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!



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