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Technical Support Associate


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  IBM India Private Limited is hiring Technical Support Associate 

Work Experience

0 - 3 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Hyderabad 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma


Salary


Not Specified


Key Skills


Technical Support, Customer Support, Voice Process



Job Description



Eligibility Criterion: Bachelors Degree/ Diploma (15 Years + Education)
Total Experience: 0 - 3 Years

Required Skills:

Proficient knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Proficient knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

English: Fluent
Work Location: Hyderabad
Shift Required: 24x7 in nature and can vary depending on geographies supported

Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.

Interview Date - 1st, 2nd & 3rd December 2016
Interview Time - 11 AM to 2 PM

IBM India Private Limited
APIIC Software Layout, Raheja IT Park, 3B
Phase 2, Madhapur, Hyderabad - 500 081

MANDATORY DOCUMENTS TO BE CARRIED BY APPLICANTS AT THE TIME OF INTERVIEW:

Updated Resume
Copy of this Job Posting
Photo Id proof (PAN Card or Passport or Voter`s Card or Driving License or Adhar card) - Original
Highest Qualification Mark Sheets - Soft copy
Offer Letter / Relieving letter - for experienced candidates - Soft copy.

PLEASE DO NOT CARRY BAGS / BACK PACKS AS THEY ARE NOT ALLOWED INSIDE THE IBM PREMISES
 


Company Info


IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
 


Address


IBM India Private Limited, APIIC Software Layout, Raheja IT Park, 3B Phase 2, Madhapur, Hyderabad - 500 081


Contact Number


Not Mentioned


Interview Dates


1, 2, 3/ Dec/ 2016


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!



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