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Technical Support Associate


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  IBM India Private Limited is hiring Technical Support Associate 

Work Experience

0 - 2 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies



Industry


CRM/Call Centers/BPO 


Job Location


Gurgaon 


Educational Qualification


B.A, BCA/BCS, B.Com, B.Sc, Others


Salary


Not Specified


Key Skills


Technical Support, Helpdesk, Operating Systems, Desktop Support



Job Description



Qualification: Any Graduate or Post Graduates
(No B.E/ B.Techs)

Experience:
0 to 2 year of relevant work experience

Shift:
Rotational. Willingness to work for night shifts.

Skills Required:

Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
Should have proven knowledge of operating systems like Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email.
Knowledge on Mail clients like Lotus and MS Outlook.
Good Communication Skills

Role:

You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility:

You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

Interview Date : 2nd December `2016
Time : 11:00 am to 4:00pm

Venue : IBM India Private Limited
Unitech Cyber Park Tower B, 11th Floor Sector 39,
Gurgaon, Nearest Metro Station - Huda City Center.

Contact Person - Shweta/ Rupali
Contact Number-7042555703
 


Company Info


IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
 


Address


IBM India Private Limited, Unitech Cyber Park Tower B, 11th Floor Sector 39, Gurgaon, Nearest Metro Station - Huda City Center.


Contact Number


0124-4817514


Interview Dates


2/ Dec/ 2016


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!



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