KCS India

Support Analyst/ Trainee


KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate Login


  HCL Technologies Ltd. is hiring Support Analyst/ Trainee 

Work Experience

0 - 1 yrs

Level

Fresher 




Job Function


IT-Software, Desktop Support, Network Administration


Vacancies


Not Specified 


Industry


IT-Software 


Job Location


Noida 


Educational Qualification


B.E./B.Tech


Salary


Not Specified


Key Skills


Desktop Support, Network Administration , Security



Job Description



Coordinate and manage relationships with vendors and support staff that provide hardware/ software/ network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention`s.

Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;

Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user account management activities Escalate complex
(1.) lndependently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Follow the escalation process

Follow the shift hand-over process
Update worklogs
Categorizes as per CTI as appropriate
Update the knowledge base
Coaching freshers to be independent

Coaching analysts for correct routing of tickets, capturing critical information
Technically upgrade across versions of environment when required
Adhere to organization policies and procedures
Complies to regulatory requirements
Alert Monitoring
Ticket Monitoring
Informing On - call support
Opening Bridge Call
 


Company Info


HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India`s original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India.
 


Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


Apply Now Online

Kindly apply from the above given link.. You would be redirected to employers online database!



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Google     Email

Specialized Jobs

Latest Schedules     

               
  Java/ J2EE Professionals Jobs in Bangalore Fresher/ Entry Level Job

Walk-in Interview

  .Net Professionals Delhi/ NCR Jobs Junior/ Executive Level

Jobs of the Week

  QA/ Software Testing Jobs in Chennai Senior/ Middle Level Job

Off Campus 2016

  PHP/ MySQL Jobs Hyderabad Jobs Managerial Level Jobs

Openings Abroad

  Tech Support Jobs Jobs in Kolkata Jobs for IT-Hardware

      

  Jobs in Oracle/ DBA Jobs in Mumbai Jobs for BPO/ Admin

           

  Jobs for Mainframe Jobs in Pune Sales/ Marketing Jobs

Refer this to Friend       

               




KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate Login