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Technical Support Analyst


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  HCL Technologies Ltd. is hiring Technical Support Analyst 

Work Experience

1 - 5 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Web), Technical Support


Vacancies


20 


Industry


CRM/Call Centers/BPO 


Job Location


Hyderabad 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Product/ Technical Support, HTML, Java Script and CSS



Job Description



HCL Bserv is hiring Product / Technical support Analyst. Person should be any Graduate with 1 to 5 years experience in Product / Technical Support with knowledge of HTML, Java Script and CSS.

Experience in email support and solving the technical issue by step by step process.
Provide email based technical support to clients in different geos - 24*7
Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR

Maintain high customer satisfaction
Help with research and troubleshooting of tough tickets
Knowledge Gap Reduction
Process improvement & Escalations management.

Interested candidate can send their updated profile to Srilekhadevi.u@hcl.com
with the following credentials:

Years of Experience
Current CTC
Expected CTC
Notice period
Alternate No
Current Location
 


Company Info


HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India`s original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India.

In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India.
 


Address


Contact Person: Sri Lekha


Contact Number


9600018080


E-mail Address


Srilekhadevi.u@hcl.com

 



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