KCS India

Technical Support Associate


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  Dell India is hiring Technical Support Associate 

Work Experience

0 - 3 yrs

Level

Entry Level 




Job Function


Operations/Customer Service, Customer Service (Voice), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Gurgaon 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, Troubleshooting, Customer Support



Job Description



Candidate Requirements:

Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.

Educational Qualifications:

Minimum Graduates in Any Stream. (10+2+3)
Any Undergraduate with at least 12 months/maximum 39 months of international calling experience can apply.

Job Responsibility:

Technical Support, Troubleshooting of dell laptops.
Responsible for providing telephone/ email/ chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products

Diagnosis & resolving of the hardware problems and troubleshooting..
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.

Walk In Date: 8th to 12th June 2015
Interested candidates can walk In with a copy of resume and a photo id proof.

Venue: Dell International Services
Vipul Tech Square, Opposite Central Park
Sector Road, Sector-43, Gurgaon - 122002

Contact Person: Ellora Dutta
Contact No: 0124-4579165-79007
 


Company Info


Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
 


Address


Dell International Services, Vipul Tech Square, Opposite Central Park Sector Road, Sector-43, Gurgaon - 122002


Contact Number


0124-4579007


Interview Dates


8, 9, 10, 11, 12/ Jun/ 2015


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!



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