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Technical Analyst/ IT Helpdesk


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  HCL Technologies Ltd. is hiring Technical Analyst/ IT Helpdesk 

Work Experience

1 - 4 yrs

Level

Junior - Executive, Assistant 




Job Function


IT-Software, Desktop Support, IT-Software Others


Vacancies


12 


Industry


IT-Hardware/Networking 


Job Location


Bangalore 


Educational Qualification


BCA/BCS, B.E./B.Tech, M.Sc, M.Tech, MCA/PGDCA, MCM/MCS


Salary


Not Specified


Key Skills


Technical Support, IT Helpdesk, IT Analyst, Web Support



Job Description



Candidate should be Technical Graduate/ Post-Graduate with minimum 6 months of relevant technical experience in Technical Support. Should have experience in handling calls with global Clients/ Customers.

Person would provide Technical Support to HCL`s business clients. He/ She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should be open for 24X7 operations.

Responsibilities:

Provide hardware/ software/ network problem diagnosis/ resolution via telephone/ email/ chat for customer`s end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention`s.

Candidates with relevant experience can walk down for the interview at below mentioned address or May send their updated resume to awasthi_s@hcl.com or May reach me @ 7838029931.
 


Company Info


HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India`s original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India.

In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India.
 


Address


HCL Comnet Systems and Services Ltd, STPI Unit Surya Sapphires Plot No 3 2nd Floor, HCL Comnet Block. Survey No 20 & 22 Konnappana Agrahara Village Electronic City, Hosur Road, Bangalore 560 100 (Timing:- 10AM-4PM)


Contact Number


7838029931


Interview Dates


14/ Mar/ 2015


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!



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