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Technical Support Associates


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  Tech Mahindra Limited is hiring Technical Support Associates 

Work Experience

1 - 6 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Hyderabad 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, Customer Service, International Voice Non/ Voice Process



Job Description



Candidate should be Any Graduate with 6 months of experience in Technical Support and 1 year of Customer Support. Must have basic technical knowledge in LAN, WAN and handling basic Internet issues. Troubleshooting of technical related issues and ensure to resolve the issues or queries over the call. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

Candidate should be flexible to work in 24*7 environments (US Shift)
Must be comfortable to work in night shifts.
Transport facility available (Pick & Drop).
5 days working.

Core Competencies-

Pleasant, professional and courteous personality.
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have positive attitude.
Strong analytical & Interpersonal skills

Excellent written & oral communication skills in English.
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Should be quick learner and self-motivated.



Interested Candidates can send their resume to the mentioned mail ID.
SA00536000@techmahindra.com
 


Company Info


Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to various industry verticals and horizontals. Anand Mahindra is the Chairman of Tech Mahindra, which is headquartered at Pune and has its registered office in Mumbai.
 



Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


SA00536000@techmahindra.com

 


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