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Technical Support Executive / Fresher


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  Dell International Services India Pvt. Limited is hiring Technical Support Executive / Fresher 

Work Experience

0 - 1 yrs

Level

Entry Level 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Gurgaon 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma, Others


Salary


Not Specified


Key Skills


Technical Support, Customer Support, PC Hardware/ Software Support



Job Description



Requirements -

Any Graduate Fresher (Except MCA/ M.Tech) can apply
Undergrad with 1 year of International Call Center Voice experience can also
Should have excellent telephone soft skills & thorough telephone functional skills

Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Ability to deal professionally with irate customers.
Ability to handle stressful situations.

Preferences -

Good Knowledge of PC Hardware/ Software for desktop & portable systems
Any relevant Certification/Technical Qualification

Role Responsibilities-

Responsible for providing telephone support for customers on operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for OOW, Total solutions, YTT and In warranty extension sales.
Performs work in accordance to standardized policies and procedures.

Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Responsible for customer satisfaction through effective handling of customer problems.
Ensure proper escalation procedures are followed.


Interview Dates: 2nd & 3rd April 2018
Timings : 12pm - 3pm

Venue : Dell International Services India Pvt. Limited
Vipul tech Square, Opp Central Park, Sector Road,
Sector-43, Gurgaon - 122 002


Please carry a Govt ID proof
 


Company Info


Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
 



Address


Dell International Services India Pvt. Limited, Vipul tech Square, Opp Central Park, Sector Road, Sector-43, Gurgaon - 122 002


Contact Number


Not Mentioned


Interview Dates


2, 3/ Apr/ 2018


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!


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