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Technical Support Engineer (L1)


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  Trigent Software Limited is hiring Technical Support Engineer (L1) 

Work Experience

0 - 1 yrs

Level

Entry Level 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


10 


Industry


CRM/Call Centers/BPO 


Job Location


Bangalore 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, Customer Service, Voice Process



Job Description



Minimum Skill Requirement:

1. Bachelor Degree or 3 year Diploma
2. Excellent communication skills, with neutral accent.
3. Excellent written communication skills with email etiquettes.
4. Fundamental Technical know-how on system trouble shooting

Must Have:

1. Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.

2. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.

3. Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

Good to Have:

1. Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
2. Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
3. Domestic tech support can be considered post evaluating on Voice and accent of candidate.
4. BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate.


For further details please give a call at 9663257138
or mail your CV at hema_k@trigent.com

Call time - Mon - Fri ( 10:00 AM - 7:00 PM) - NOT AVAILABLE ON CALLS ON SATURDAYS AND SUNDAYS, please drop a mail on weekends.
 


Company Info


Trigent is a CMM Level 4 software development company having our development center in Bangalore and head office situated in Boston (USA). We are also a Microsoft Gold certified partner. You can visit http://www.trigent.com to know more about our company.

 



Address


Not Mentioned


Contact Number


9663257138


E-mail Address


hema_k@trigent.com

 


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