KCS India

Technical Support Associate Interview on
30, 31/ Jul/ 2018


KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate Login


  Walk-in Interview for Technical Support Associate @ Amazon Development Centre (India) Pvt. Ltd 
 

Work Experience

0 - 5 yrs

Level

Junior - Executive, Assistant 






Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Hyderabad 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Salary

270000 - 331000


Key Skills


Technical Support, Customer Service customer, Problem Solving Skills



Job Description



Walk-In For Digital & Device Technical Support Associate - Work From Office - Hyderabad

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Work Experience: 0 to 5 Years
Job Location: Hyderabad

Knowledge & Skills Required

Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Technical Aptitude:

Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows)

Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting
Basic awareness about Amazons Devices and Digital Services (Subscriptions)
Awareness of latest trends and developments in the technology industry
Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

Compensation : 2.7 LPA to 3.31 LPA
Additional Benefits : Benefits: Sodexo meal vouchers, Night Shift Allowance,
Over Time Benefits, and Performance Incentives.


Walk-in Date: 30th July 2018 3rd Aug 2018
Time: 10 AM to 3 PM

Venue: Raheja Mind Space, Building No: 9,
10th Floor, Opposite Westin Hotel, Phase 2,
HITEC City, Hyderabad, Telangana -500 081



The candidates would need to bring the following documents for the interview:
Original Govt. ID proof
Passport Size photograph
 


Company Info


Amazon.com strives to be Earth`s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon`s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company`s DNA. The world`s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 

Venue Details

Amazon Development Centre (India) Pvt. Ltd, Raheja Mind Space, Building No: 9, 10th Floor, Opposite Westin Hotel, Phase 2, HITEC City, Hyderabad, Telangana -500 081


Contact Number


Not Mentioned


Interview Dates


30, 31/ Jul/ 2018

Instructions

Employer wants you to contact on the above given information directly and doesn't accept resumes by e-mail..

Refer to Friend

Share this             Facebook     LinkedIn     Twitter     Google     Email




Specialized Jobs

Open Schedules     

               
  Java/ J2EE Professionals Jobs in Bangalore Fresher/ Entry Level Job

Current Interview

  .Net Professionals Delhi/ NCR Jobs Junior/ Executive Level

Jobs of the Week

  QA/ Software Testing Jobs in Chennai Senior/ Middle Level Job

Off Campus

  PHP/ MySQL Jobs Hyderabad Jobs Managerial Level Jobs

Overseas Opening

  Tech Support Jobs Jobs in Kolkata Jobs for IT-Hardware

           

  Jobs in Oracle/ DBA Jobs in Mumbai Jobs for BPO/ Admin

           

  Jobs for Mainframe Jobs in Pune Sales/ Marketing Jobs