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Semi-Technical Support (Voice Process) Interview on
2, 3, 4, 5/ Apr/ 2018


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  Walk-in Interview for Semi-Technical Support (Voice Process) @ GENPACT India Private Limited 
 

Work Experience

0 - 4 yrs

Level

Junior - Executive, Assistant 





Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies



Industry


CRM/Call Centers/BPO 


Job Location


Gurgaon 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Salary

150000 - 250000


Key Skills


Technical Support, Voice Process, Customer Service



Job Description



Genpact Hiring 2017 Fresher - Graduates / Any Graduate for Semi-Technical Support (Voice) Associate

Eligibility Criteria :

B.Tech, BE, BCA, B.SC, BHM, B.Com, B.A. or Any Graduate / Freshers can apply.
Any Candidate either fresher or with Prior Experience in collections / International Voice / Domestic voice / will be preferred.
Able to solve the technical issues related to electronic products and home appliances and provide solution for the same.
Candidates with excellent and average communication skills require for domestic voice process respectively.

Job Responsbility:

Document & add new issues/ solutions to Knowledge Management Repository
Provide quality service & resolve concerns efficiently & professionally
Domestic Process - Semi- Technical Voice Process (Voice Support)
Provide Support in inbound call center and through e-mail.
Utilize professional techniques to retain & delight customers.
Use of soft skills - Listen, Empathy, Courtesy etc.

Salary Package: 1.68 LPA - 2.5 LPA
Work Location: Gurgaon

Shift window: Day window (6am-12pm), Night window (8pm 6am), (Any 9 Hours in between)
Males will be required to do night shifts for a month after every 3 months
Note: Females will not be required to do night shifts.


Interview Date: 2 April - 5 April, 2018
Time: 11 am - 3 pm

Venue : Genpact India Private Limited
Plot No. 22 - B, Udyog Vihar, Gurgaon, Haryana, NH-8
Nearest Metro station : Iffco Chowk (Yellow Line)

Contact HR : Harsha Aggarwal @ 9999121879
Email : harsha.aggarwal@genpact.com

Note: Mention Harsha Aggarwal on the top of resume as HR Reference
Carry 2 copies of updated resume, 2 passport size photograph and 1 valid government ID proof (Election card, PAN card)


Interested candidate can contact Harsha Aggarwal - 9999121879 for the first telephonic round Or can share their CV @
harsha.aggarwal@genpact.com


Do Not carry laptop and pen-drive
 


Company Info


Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes an approach we call Lean DigitalSM. We deliver value to our clients in two ways through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients operations.

Our approach is continually refined in one of the world s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.
 

Venue Details

Genpact India Private Limited, Plot No. 22 - B, Udyog Vihar, Gurgaon, Haryana, NH-8 Nearest Metro Station : Iffco Chowk (Yellow Line)


Contact Number


9999121879


Interview Dates


2, 3, 4, 5/ Apr/ 2018

Instructions

Employer wants you to contact on the above given information directly and doesn't accept resumes by e-mail..

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