KCS India

IT Service Desk / Technical Support Interview on
29, 30/ Nov/ 2017


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  Walk-in Interview for IT Service Desk / Technical Support @ Diebold Systems Private Limited 
 

Work Experience

1 - 6 yrs

Level

Junior - Executive, Assistant 






Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Hyderabad 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Salary

Not Specified


Key Skills


Technical Support, Customer Care/ Customer Support, Service Desk Analysis



Job Description



Qualification : Any Graduate
Work Experience : 1 to 5 years

Job Responsibility :

Monitoring and administering Managed Service contracted device fleets in relation to performance, to ensure SLAs pertaining to processing and uptime availability are achieved
Monitoring and administering corrective actions to ensure expedient resolution is obtained
Performing support desk functions of taking customer calls and responding to email in the support of resolving issues
Documenting and providing timely updates on incidents as they occur

Providing technical support pertaining to Managed Service contracted ATM fleets, internal and external vendors and 3rd party service providers
Acting as primary escalation point for internal and external customers regarding issues on managed/subscribed ATMs, devices and customer terminals
Actively working with and supporting Managed Services to provide weekly analysis and measurement reports on terminal availability
Escalating to Sr. Support and Management as major incidents and problems occur
Providing remote triage, diagnosis and fault resolution.


Walk-in Interview from Monday to Friday @ Diebold
29th November - 1st December , 1 PM onwards

Venue:
Diebold Systems Private Limited
9th floor, Vega Block, The V Ascendes IT Park, Gate No- 5
Plot No : 17 Software Unit Layout, Madhapur Hyderabad
(Land Mark Inorbit Mall)

Contact Person : Catherine

 


Company Info


Diebold Nixdorf is the world leader in providing integrated self service solutions with expertise in providing superior security systems and services.

Diebold Nixdorf was founded when Diebold Inc. merged with Germany`s Wincor Nixdorf in 2016. Diebold Nixdorf is A NYSE listed (DBD) American financial self-service, security and services corporation internationally engaged primarily in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs), electronic and physical security products (including vaults and currency processing systems), software and related services for global financial and commercial markets. Currently headquartered in the Akron-Canton area with facilities in nearby Green, in 1921 Diebold sold the world`s largest commercial bank vault to Detroit National Bank. Diebold has since branched into diverse markets, and is currently the largest provider of ATMs in the United States.
 

Venue Details

Diebold Systems Private Limited, 9th floor, Vega Block, The V Ascendes IT Park, Gate No- 5 Plot No : 17 Software Unit Layout, Madhapur Hyderabad (Land Mark Inorbit Mall)


Contact Number


9642990288


Interview Dates


29, 30/ Nov/ 2017

Instructions

Employer wants you to contact on the above given information directly and doesn't accept resumes by e-mail..

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