KCS India

Technical Support Engineer Interview on
29, 30/ Nov/ 2017


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  Walk-in Interview for Technical Support Engineer @ CONVERGYS India Services Pvt. Limited 
 

Work Experience

2 - 7 yrs

Level

Junior - Executive, Assistant 






Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


20 


Industry


CRM/Call Centers/BPO 


Job Location


Mumbai 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Salary

300000 - 600000


Key Skills


Technical Support, Third Party, Desktop Support



Job Description



Candidate should be well versed with Window 8/8.1 and Win 10 and should at least have installation knowhow. Should be well versed with installation of devices like printers for a computer network and should have the know how to deal with driver conflicts. Well versed with configuring multiple email clients from MS Outlook to third party email clients like Incredimail, Eudora or Thunderbird. Should have knowledge of installing security softwares like Norton Antivirus/ McAfee Security Centre and addressing issues with these Softwares. Should be well versed with connectivity issues (Network/ Internet) and should be able to put up a wireless network involving multiple devices/ Computers. Should be well versed with addressing issues with productivity software suites like MS Office/ Excel/ Powerpoint.

They should have an approach towards resolving customers technical concerns by researching the issues on google and providing a solution. Please note that the training period for this group is only for a week which translates that these candidates should be well versed in the technical aspects of all third party software or should have an acumen towards finding a resolution independently by researching on the web and providing a solution. Please note that candidates who are into business support does not have exposure to Windows 8/8.1/10 and this is mandatory for HP Smart Friend which caters to retail consumers.

The Hiring boundary is from Andheri to Virar on Western Suburbs and Thane (West) is included.
The salary range for this profile would be in the range of 3.00 lacs to 5.89 lacs (gross)
The location for this profile is out of Thane.
The net in hand ranges from 24k to 47k.


Eligibility Criteria :
Any Graduates with minimum 18 months of ICC Voice experience in Technical Support
We are open to hiring Undergraduates with at least 18 months of ICC experience preferably in the technical domain.

Location
Thane

Shift:
Australian Shifts (Free Transport)

Salary:
Salary Up to 5.89 lacs per annum


Please Walk-in with your resume on Below Address and meet Mention SABA on top of your CV
Interview Date: 29th Nov to 22nd December 2017
Walk-in Timing: 12:00 Pm 5:00 Pm

Venue:
Convergys India Service Private Limited
Big Mall, Big Shopping Centre, Kasarvadavali,
Thane West - 400 615

Any Queries
Call SABA on 9886210024


The HR round/ VNA round would be managed over Skype,
However the candidate needs to come for a face to face round at Thane for their Tech Ops round (applicable only for candidates who are located in Mumbai)




 


Company Info


Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
 

Venue Details

Convergys India Service Private Limited, Big Mall, Big Shopping Centre, Kasarvadavali, Thane West - 400 615


Contact Number


9886210024


Interview Dates


29, 30/ Nov/ 2017

Instructions

Employer wants you to contact on the above given information directly and doesn't accept resumes by e-mail..

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